Refund Policy

1. Refund Eligibility

We offer refunds under the following circumstances:

Digital Products and Premium Content

• Within 14 Days of Purchase: We offer a 14-day money-back guarantee on most digital products if you are not satisfied with your purchase. The refund period begins from the date of purchase.
• Technical Issues: If you experience technical issues that prevent you from accessing or using our digital products and our support team cannot resolve these issues within a reasonable timeframe, you may be eligible for a refund regardless of the 14-day period.
• Product Not as Described: If the product significantly differs from its description, you may request a refund within 14 days of purchase.

Subscriptions

• Prorated Refunds: For subscription services, we generally offer prorated refunds based on the unused portion of your subscription if canceled before the end of the billing cycle.
• Annual Subscriptions: For annual subscriptions, refunds are available within the first 14 days after the initial purchase or renewal. After this period, refunds are at our discretion and may be prorated.

Coaching Services

• Cancellation Before Session: Full refunds are available if you cancel at least 24 hours before your scheduled coaching session.
• Missed Sessions: No refund is provided for missed sessions without prior notice of at least 24 hours.
• Quality Concerns: If you are dissatisfied with the quality of a coaching session, please contact us within 48 hours of the session to discuss potential partial or full refunds.

2. Refund Conditions

Please note the following conditions that apply to all refund requests:

• Account Standing: Your account must be in good standing and not in violation of our Terms & Conditions.
• Proof of Purchase: You must provide proof of purchase, such as an order number, receipt, or transaction ID.
• Digital Content Usage: For digital products that can be downloaded or accessed immediately, we may consider the extent to which you have used or accessed the content before making a refund decision.
• Special Promotions: Products or services purchased as part of a special promotion, discount, or bundle may have different refund terms, which will be specified at the time of purchase.

Non-Refundable Items

The following purchases are generally non-refundable:

• Virtual goods or in-game items for third-party games
• Gift cards or promotional credits
• Services that have been fully delivered and completed
• Custom or personalized content created specifically for you
• Purchases where the non-refundable nature was clearly communicated at the time of purchase

3. Refund Processing Time

We strive to process all refund requests promptly and efficiently:

• Review Period: All refund requests are reviewed within 3-5 business days of receipt.
• Approval Notification: You will receive an email notification once your refund request has been approved or denied.
• Credit Card Refunds: For credit card purchases, refunds typically appear on your statement within 5-10 business days after approval, depending on your financial institution.
• PayPal Refunds: PayPal refunds are typically processed within 1-2 business days after approval.
• Other Payment Methods: For other payment methods, refund processing times may vary. Please contact our support team for specific information.

Please note that while we process refunds promptly on our end, the time it takes for the refund to appear in your account depends on your payment provider and financial institution.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at refunds@csgaminghub.com
2. Include the following information in your refund request:
   • Your full name
   • Order number or transaction ID
   • Date of purchase
   • Product or service purchased
   • Reason for requesting a refund
   • Any relevant screenshots or documentation supporting your request
3. Our team will review your request and respond within 3-5 business days
4. If approved, we will process your refund according to the original payment method used for the purchase

Alternatively, you can submit a refund request through our Contact Form on our website. Please select "Refund Request" as the subject of your message.

5. Exceptions to the Refund Policy

In certain circumstances, we may make exceptions to our standard refund policy:

• Extenuating Circumstances: We may consider refunds outside of our standard policy in cases of serious illness, family emergency, or other significant extenuating circumstances. Documentation may be required.
• Technical Failures: If our systems experience a technical failure that affects your purchase or access to our products, we may extend the refund period or provide alternative compensation.
• Legal Requirements: We will comply with all applicable laws regarding refunds and consumer rights in your jurisdiction, which may supersede the terms of this policy.

All exceptions are evaluated on a case-by-case basis at our sole discretion.

6. Contact Information for Refund Questions

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us through one of the following methods:

We aim to respond to all inquiries within 1-2 business days.